Disclosure based on the Specified Commercial Transactions Act
Seller
LUNDATTE Inc.
Representative
Chiaki Kimura
home page
email address
location
〒103-0026 17-2-4F Kabutocho, Nihonbashi, Chuo-ku, Tokyo
Sales price range
Tax-included prices are listed on product pages
Delivery company
Delivery will be made by Sagawa Express, Yamato Transport, or Japan Post.
postage
FAQ page " About Shipping and Payment" Please refer to "Are there any shipping charges?"
Payment fee
Credit card: Free
Payment method and timing
We accept credit card payments. Payment period: Payment is confirmed when the product order is confirmed.
Product delivery time
We will ship your order within 2-3 business days.
Returns and Cancellations
Unless the product is defective, we do not accept returns or cancellations.
Once an order has been confirmed, we will not accept returns, refunds, exchanges, order cancellations, or changes to order details (exchanges of color or size, cancellation of some items, changes in quantity, etc.) for reasons on the customer's side (unsuitable size, wrong order, different from what was expected, long-term absence or refusal to receive the item, or other customer reasons, etc.).
Additionally, we will not accept any unilateral return of the product.
However, we will only accept returns or exchanges in the following cases:
1. The contents and quantity of the product you ordered are different from what you received
2. The product was defective (broken, scratched, soiled, etc.)
Please contact our customer service department at [office@lundatte.com] with your [order number, product name, color, size, and product condition] and we will inform you of the procedure.
We will cover the shipping costs for the return.
*If the item is in stock, we will exchange it. If it is sold out, we will refund you.
*As a general rule, we will refund any items shipped overseas.
*If inspection finds no defects and the product is deemed to be within our product standards, we will return the product to the customer, cash on delivery.
Please note that we cannot accept exchanges or returns in the following cases:
・If more than 8 days have passed since arrival ・Products that have been used, altered, washed or dry-cleaned ・Products that have been altered or customized by the customer ・Products where the delivery note, product tag or label has been removed or lost ・Products that have acquired an odor, stain or damage while in the customer's possession ・Product packaging that has been soiled, damaged, lost or discarded ・Products that have been returned with the delivery slip affixed directly to the packaging ・Products that have arrived at our company more than 7 days after we sent you the return instructions by email ・If the condition of the product when returned is significantly different from that when it was delivered